Your Store Is Getting Visitors. Are You Fighting Hard Enough to Keep Them?
Here's a number worth sitting with: the average ecommerce store converts just 2-3% of its visitors. That means for every 100 shoppers who arrive on your store - people who searched, clicked, and showed up with genuine intent - roughly 97 walk away without buying anything.
Most store owners respond by spending more on ads to replace the ones who left. But there's a better question to ask: what if your store fought harder for the visitors already there?
That's the philosophy behind every update we ship at LISA. And in June, we shipped a lot.
What LISA Shipped in June
This month's updates are live right now for merchants on Shopify and WooCommerce. Here's what's new - and why each piece matters for your bottom line.
Smarter Product Matching with Rich Product Cards
The most important job of any AI shopping assistant for ecommerce is to actually understand what a shopper wants - not just pattern-match keywords. LISA's matching engine got a significant upgrade this month. It now reads the intent behind a shopper's message, not just the literal words, and responds with beautifully formatted product cards showing the image, name and price right inside the chat window.
Think about what that means in practice. A shopper types "something my older dog can eat that's easy on his stomach" and instead of a wall of text or a generic link to your food category, they see two or three perfectly matched product cards they can tap and explore immediately. That's the difference between a passive FAQ bot and an active AI powered product finder that genuinely sells.
It's like having your best salesperson available on every single page, around the clock, without ever needing a break.
Analytics - Now on Both Platforms
You can't improve what you can't see. LISA's analytics dashboard is now fully available for both Shopify and WooCommerce merchants, giving you a clear view of every conversation, the topics your customers bring up most often, and how those chats translate into real outcomes.
This matters more than most people realise. Your store has blind spots - questions shoppers are asking that you've never heard because no one was listening at scale. Now you can see exactly what your visitors want, what's confusing them, and where the gaps in your product information are costing you sales.
No more guessing. No more relying on gut feel about what your customers care about. The data is right there, ready to inform your next product decision, your next content update, your next promotion.
Three Widget Sizes - You Choose What Fits
One of the most consistent pieces of feedback we've heard from merchants is that a shopping assistant should feel like a natural part of their store - not a clunky tool bolted on as an afterthought. This month, we added three widget size options: small, medium and large.
You pick the one that fits your store's design and your shoppers' browsing behaviour, directly from your admin panel. A compact widget for a clean, minimal storefront. A larger presence for stores where guided selling is central to the experience. The point is that LISA should feel like yours - not like a third-party insert that breaks your brand aesthetic.
A Knowledge Base You Actually Control
Every pet store gets the same questions on repeat. What's the delivery window? Can I return opened food? How much should I feed a 10kg dog? These questions aren't complicated - but if a shopper can't get an answer quickly, they leave.
LISA's new Knowledge Base feature lets you load in your own answers to your most common questions. Shipping policies, return processes, feeding guides, breed-specific advice - whatever your customers ask most. LISA then draws on that information to answer in your voice, using your details, not generic responses pulled from nowhere.
This is a critical piece of the puzzle. Answering customer questions well isn't just good service - it's a direct conversion lever. When shoppers get clear, confident answers at the exact moment they need them, hesitation dissolves and purchases happen.
The Bigger Picture: Don't Let Shoppers Leave Without a Fight
Every feature we shipped in June serves the same core goal - making your store work harder for the visitors who are already there, already interested, already looking for something.
The personalized shopping experience AI creates isn't a novelty. It's a direct response to a real problem: shoppers arrive with intent, hit friction, and leave. That friction might be not finding the right product quickly enough. It might be an unanswered question about delivery. It might be uncertainty about which variant to choose. Whatever form it takes, unresolved friction costs you sales every single day.
Smarter product matching tackles the discovery problem. Analytics expose the friction points you didn't know existed. A flexible widget removes the UX awkwardness. A controlled knowledge base eliminates the information gaps. Together, these updates don't just make LISA better - they make your store demonstrably harder to leave empty-handed.
What's Coming Next
We're not done. Several proactive features are currently in testing - capabilities designed to help you catch shoppers before they exit, rather than simply serving those who ask. Shopping cart abandonment AI that intervenes at the right moment. Triggers that activate when a shopper's behaviour signals they're about to leave. The kind of proactive selling that the best human sales assistants do instinctively, automated and running on your store 24/7.
The gap between stores that convert and stores that bleed traffic is widening. 97 out of 100 shoppers leaving empty-handed isn't an inevitable reality - it's a problem with a solution. The stores figuring that out now are the ones that will be in an unassailable position in 12 months.
Ready to See What June's Updates Look Like on Your Store?
If you run a pet store - or any ecommerce store - and you want a shopping assistant that actually knows your products, answers your customers' questions, and actively works to convert the visitors you've already paid to attract, let's talk.
Book a demo with LISA today and we'll show you exactly what these new features look like in action on a real store. Because your visitors deserve a better experience - and your business deserves better conversion rates.