HomeCompareLISA vs Gorgias
LISA vs Gorgias
Already using Gorgias for support? Keep it.
LISA helps your shoppers choose and buy. When a question needs your team, she passes it straight to your Gorgias inbox with the context attached. Your support setup stays exactly as it is.
See LISA hand over to Gorgias
Can I change the delivery address on yesterday's order?
LISA
That's one for the team. Shall I pass it on to them now?
Yes please
No need to switch
Gorgias runs your support. Leave it there.
Gorgias is a strong helpdesk, and if your team already works in it, there's no reason to move. LISA isn't a helpdesk and isn't trying to be one.
One inbox for support
Email, chat, social, SMS and voice in one place, with the customer's order history beside each ticket.
Orders, returns and refunds
On Shopify, your team can edit, cancel and refund orders straight from the ticket.
After-purchase automation
On Shopify, Gorgias's AI Agent can handle order tracking, returns and cancellations for you.
We don't touch your support stack. LISA sits in front of it and sends your team the questions that need them.
How they work together
LISA answers first. Gorgias picks up the rest.
LISA answers the shopper
Product questions, stock, sizing and delivery, answered from your live catalogue and store policies.
She knows when to hand over
If she can't answer, the shopper asks for a person, or they report a damaged item, she offers to pass it to your team. Nothing is sent without the shopper saying yes.
Your team gets a clean ticket
The question arrives in Gorgias with the reason it was passed over and the conversation so far. Nobody has to ask the shopper to start again.
What your team sees in Gorgias
Illustrative. An example of LISA handovers in your Gorgias inbox.
No helpdesk connected? The question goes to your email instead, with the shopper's details and the conversation.
She never pretends. If a ticket can't be created, LISA won't tell the shopper it was sent.
Built for the moment before the sale.
LISA works out what each shopper needs, asks a follow-up when it helps, and recommends the products that fit, explaining why.
Gorgias's AI Agent can recommend products too, on Shopify. The bigger difference is what you learn from those conversations afterwards.
More about LISA Assist
I need a waterproof jacket for walking, under £150.
LISA
Something light to pack, or warmer for winter walks?
Light, please.
Packable Shell Jacket - £129
Fully waterproof and folds into its own pocket.LISA Insights and Campaign Intelligence
Find out what shoppers were trying to buy.
Gorgias reports on your support team and its AI Agent. LISA reports on your shoppers: what they asked, what you couldn't answer, what you don't stock, and where they came from.
What shoppers came for
Every conversation, grouped and counted automatically.
What your store can't answer
"Does this come in petite?"
31 shoppers askedQuestions your site doesn't answer, ranked by how often they come up, with an action list to fix them.
What shoppers want that you don't stock
Wide fit walking boots
21shoppers askedDemand you're missing, ranked by how often shoppers ask for it.
Where they came from
"Do you have this in a wider fit?"Landed on /collections/boots - product clicked
The source and page behind each conversation, and what happened next.
Illustrative figures.
Side by side
What each one is for.
Gorgias does some things LISA doesn't, and the other way round. Here's where each one fits.
| Feature | LISA | Gorgias |
|---|---|---|
| Main job | Guiding shoppers to buy, and showing you what they wanted | Running customer support, with an AI Agent for support and sales |
| Support inbox and tickets | No. Hands over to your helpdesk or email | Yes. Email, chat, social, SMS and voice |
| Refunds, cancellations and order edits | No. Passed to your team | Yes, on Shopify |
| Product questions and recommendations | Yes, from your live catalogue | Yes, through its AI Agent on Shopify |
| Store platforms for the AI | Shopify, WooCommerce and custom builds | Shopify only |
| Replies in the shopper's language | Yes | Yes |
| Where it talks to shoppers | On your website | Website chat, email, SMS, social and WhatsApp |
| What it reports on | What shoppers asked, couldn't find and bought, what you don't stock, and where they came from | Support performance, AI Agent results and sales influenced |
| Handing over to a person | Sends a ticket to Gorgias, or an email if no helpdesk is connected | Passes to your team inside the same helpdesk |
Gorgias details taken from Gorgias's public documentation and pricing page, October 2026.
Not on Shopify? Gorgias's AI Agent won't run. LISA will.
Gorgias's own documentation says its AI Agent needs a connected Shopify store, and isn't supported on WooCommerce, BigCommerce or Magento. You can still use the helpdesk there, just without the AI.
LISA and the Gorgias handover work on Shopify, WooCommerce and custom-built stores.
See all integrationsGorgias's helpdesk works with WooCommerce, but order data is read-only there and the AI Agent is not available. Source: Gorgias documentation, October 2026.
Pricing
Two different ways to pay.
Keeping Gorgias doesn't change your Gorgias bill. LISA is priced separately, around your store.
Gorgias
Priced by ticket volume
- Helpdesk plans from $10 to $900 a month on monthly billing, by the number of tickets you handle.
- The AI Agent is added to each plan by default, with a set number of AI conversations included. Gorgias lists $0.85 to $1.00 per AI conversation, depending on plan.
- The AI Agent is available on Shopify stores only.
LISA
Quoted around your store
- Based on your traffic, how many shoppers chat, your catalogue, and the languages and integrations you need.
- Every plan includes LISA Assist, LISA Insights and Campaign Intelligence. Nothing is held back on a cheaper plan.
- The Gorgias handover is included.
Gorgias prices in US dollars, from Gorgias's public pricing page, October 2026. Check gorgias.com for current pricing.
Getting live
Add LISA without touching Gorgias.
We set LISA up with you. Connecting Gorgias is something you can do yourself, from your LISA settings.
We set up LISA
We connect LISA to your store and tune her to your catalogue, policies and brand tone.
You connect Gorgias
Add your Gorgias details in your settings at my.codenamelisa.com. Your Gorgias setup doesn't change.
Go live
LISA helps shoppers buy. Anything she can't help with lands in your Gorgias inbox.
Get started
Keep Gorgias. Add LISA.
See LISA answer your shoppers and hand the rest to your Gorgias inbox.
See LISA in action