LISA Assist · Guided selling

Help shoppers choose the right product. And buy with confidence.

LISA answers product questions, understands what each shopper needs, and recommends the best-fit products from your live catalogue - explaining why they're right.

See LISA in action
I need a winter coat for the school run and the office.
LISA Do you want something lightweight or really warm, and does it need a hood?
Really warm, and yes please.
Best match

Longline Wool Coat, Stone - £189

Warm, hooded and smart enough for work.

The gap

A question means they're still deciding.

Sizing, ingredients, fit, compatibility, delivery - sometimes one unanswered question is all that stands between browsing and buying.

LISA gives shoppers a way to ask in the moment, while they're on your site and close to a decision.

Assist highlights

From question to confident choice.

LISA understands what the shopper needs, narrows the options, and explains why the best-fit product is right for them.

I need a laptop for work and travel.
LISA Mostly email and documents, or heavier work like design and video?
Mostly documents, spreadsheets and video calls.
Best match

14" Lightweight Laptop

Portable, all-day battery and more than enough power for everyday work.

Understands the need

Asks a follow-up only when more detail is needed to make a useful recommendation.

Narrows the choice

Turns a large catalogue into a small number of relevant options.

Explains why it fits

Gives shoppers a clear reason for each recommendation, helping them choose with confidence.

Product discovery

Shoppers don't always know what to search for. LISA understands what they mean.

A shopper can describe what they need in their own words. LISA understands the intent, picks up the important details, and uses them to find the most relevant products in your catalogue.

See LISA on your store
What the shopper typed

I need a lightweight cabin suitcase for a four-day city break.

What LISA understood
Trip4 days
SizeCabin luggage
PriorityLightweight
UseCity travel
Best fit from your catalogue
Aero Cabin Spinner, 55cm 2.1kg, fits the major airline limits Weekender Soft Case, 50cm 1.8kg, expands for the trip home

An illustrative example. The shopper is asked to confirm anything LISA is not sure about.

Your store, live

LISA knows what you actually sell.

LISA works from your live catalogue and store information, using stock, sizing, delivery and product details to give shoppers accurate, relevant answers.

Live catalogue Longline Wool Coat, Stone SKU LWC-STN
StockIn stock
Sizes8-18
ColoursBlack, Stone, Navy
Delivery2-3 days
Product detailsWaterproof, hooded
Price£189

Grounded in your live store data.

Smart handover

Some conversations are better with a human. LISA knows when.

When a shopper needs help from your team, LISA can collect the useful context first and pass the conversation on, so your team can pick up without starting again.

See LISA hand over
I need to change the delivery address on an order I placed this morning.
LISA I can help get this to the right person. What is your order number?
#4821
Handover ready
Order#4821
ReasonDelivery address change
StatusContext passed to Gorgias

Set your preferred handover method in Integrations.

Gorgias Live

The impact

Turn better guidance into better buying decisions.

LISA removes uncertainty, helps shoppers understand their options and makes it easier to buy with confidence.

Builds buying confidence

Shoppers understand why a product is right for them before they buy.

Helps reduce returns

Clearer product information helps shoppers choose the right product first time.

Supports more shoppers

LISA is there when questions happen, including when your team is not.

LISA Insights

Every conversation tells you something.

The questions shoppers ask, the products they click and what happens next are captured in LISA Insights, so you can see what shoppers really wanted.

Shopper askedDo you have this in a wider fit?
Product clickedWide Fit Chelsea Boot
OutcomeBought £89
Questions asked Product clicks Orders after chat

Explore LISA Insights

Getting live

We handle the setup.

We connect LISA to your store, tune her to your catalogue, policies and brand tone, and get everything ready before you go live.

Designed for fast integration, so you can get live quickly and start seeing LISA's impact sooner.

1

Connect your store

LISA connects to your live catalogue and store information.

2

We configure LISA

Products, policies, tone and handover are set up around your business.

3

Go live

LISA is ready to start helping shoppers on your store.

Get started

Ready to help more shoppers buy with confidence?

See how LISA Assist could work on your store.

See LISA in action