LISA Insights
LISA captures every conversation, groups the questions that repeat, and shows you what shoppers wanted, what your store was missing, and what happened next.
See LISA in actionThe gap
Your analytics explain the 3 who converted. They tell you very little about the 97 who left. LISA is the one place shoppers say what they wanted, what they could not find, and what stopped them buying.
That 97% is where valuable buying signals are hiding.
3 bought 97 left without buying
Source: Dynamic Yield, based on 200M+ users from 400+ brands across 300M+ sessions.
What you get
What shoppers came for
See what brought shoppers into the conversation, grouped and counted automatically.
What your store can't answer
"Is this dress machine washable?"
23 shoppers askedSee which questions shoppers keep asking that your site doesn't currently answer.
What shoppers want that you don't stock
Wide fit ankle boots
17shoppers askedUnmet demand, ranked by how often shoppers ask for it.
What happened next
Black satin midi dress
48Product clicks 3Orders after chat 6.3% purchase rateSee what shoppers did after talking to LISA.
When shoppers ask something your site doesn't answer, LISA captures it.
Repeated questions are grouped and ranked by frequency, so you can see what shoppers need answered most.
Now you know what to add, clarify or improve first.
See LISA Insights in action214 questions your site couldn't answerGrouped and ranked by frequency
Last 28 days"Do these leggings have a hidden pocket?"44
"Does this come in petite?"31
"How long is shipping to the USA?"27
"Can I return a sale item?"19
"What material is the lining?"12
These questions could not be answered because the information was not available on the site. Illustrative figures.
The dashboard
Choose any date from the last 90 days, or view the last 7, 30 or 90 days.
LISA InsightsWhat your shoppers asked for, what they bought, and what to fix.
7 days30 days90 days
Revenue influenced over time£11,820 in this period
3 Aug18 Aug2 Sep
What shoppers came for
Live trafficView all
Do you stock NovaMove leggings?Asked for a product by name
We do. The NovaMove high waist leggings are in stock in black and navy.I placed my order yesterday but haven't had a dispatch email yet.Asked about delivery
Orders are dispatched within one working day. I can pass this to the team if you like.Can I change the delivery address after ordering?Asked about an order
If it has not shipped yet, yes. I can pass this to the team to update it.A snapshot with illustrative figures.
Spot what's attracting interest but few orders, and what shoppers are asking for that you don't currently stock.
High interest, low purchase
Products worth investigatingUnmet product demand
Not currently stocked#1Wide fit ankle boots38
#2Black party dress under £10024
#3Petite wedding guest dress17
LISA turns questions your site couldn't answer into a clear action list, ranked by what shoppers are asking most.
Answer it, fix the product information or mark it as not relevant. Once resolved, LISA can use the improved information next time.
See LISA Insights in actionLISA Insights - ActionsQuestions your shoppers asked that your site couldn't answer.
"Does this dress come in petite?"Asked 12 times
Answer thisFix on the productNot relevant
"Does this jacket have an inside pocket?"Asked 6 times
Answer thisFix on the productNot relevant
Where the numbers come from
Every figure comes from conversations that happened in your store. The counts reflect what your shoppers actually asked and did.
See the questions as shoppers asked them, grouped so repeated needs and patterns become easy to spot.
Open the headline figure and see the conversations and shopper signals behind it.
Get started
Turn every conversation into insight you can act on.
See LISA in action