Updated March 2026
Gorgias is a helpdesk built for ecommerce support teams. LISA is an AI sales agent built to convert shoppers into buyers. They're not the same category - here's why that matters for your store.
Gorgias is an excellent helpdesk - it centralises email, chat, and social support into one dashboard for your support team. But it's built around reactive customer service, not proactive selling. LISA doesn't replace your helpdesk. She works alongside it as a dedicated AI sales agent that engages shoppers before they need support - at the moment of indecision when they're browsing your products. If you already have Gorgias handling support, adding LISA gives you the sales side too.
Feature Comparison
Two very different tools - here's a clear look at what each one does.
| Feature | LISA | Gorgias |
|---|---|---|
| Primary Purpose | AI sales agent - converts browsers into buyers | Helpdesk platform - manages customer support |
| Product Recommendations | AI-powered from your catalog | Not a sales tool |
| Shopify Integration | Native | Deep native integration |
| WooCommerce Integration | Native | Limited support |
| Learns Your Product Catalog | Full catalog indexing | Not designed for this |
| Proactive Sales Engagement | Engages at moment of indecision | Reactive support only |
| Multi-Channel Support | On-site chat widget only | Email, chat, social, SMS, phone |
| Ticketing System | Not a helpdesk | Full ticketing with macros and rules |
| Order Management | Not a support tool | View/edit orders, refunds, cancellations |
| AI Automation | AI-first - every conversation is AI | AI add-on for auto-responses |
| Team Required | No - fully autonomous AI agent | Yes - designed for support teams |
| Setup Time | Minutes - installs as chat widget | Hours/days - needs workflow configuration |
| Free Plan | 125 conversations/month | No free plan |
The Real Difference
Gorgias and LISA aren't really competitors - they solve completely different problems for your store.
LISA works before the purchase - engaging browsers, recommending products, and converting them into buyers. Gorgias works after - handling tickets, returns, and order queries from existing customers.
Gorgias is powerful, but it's built for support teams - you need people to manage the inbox. LISA is a fully autonomous AI sales agent that works 24/7 without any team overhead.
Gorgias starts at $10/month with ticket-based pricing that scales quickly. LISA has a genuine free plan with 125 conversations, and paid plans start at $29/month with generous conversation limits.
Pricing
Gorgias uses ticket-based pricing. LISA uses conversation-based pricing. Here's how they compare.
Best Fit
The answer might be both. Here's when each tool makes sense.
Common Questions
Quick answers to the questions we hear most about LISA vs Gorgias.
Absolutely - and many stores should. Gorgias handles your post-purchase support (tickets, returns, order queries) while LISA handles pre-purchase engagement (product recommendations, answering product questions, converting browsers). They complement each other perfectly.
Gorgias can track revenue from support interactions, and good support can certainly help retain customers. But it's not designed to proactively engage shoppers, recommend products from your catalog, or convert browsers into buyers - that's what LISA does.
If you're a solo founder or small team, LISA is the better starting point. She works autonomously as your AI sales agent - no team needed. Gorgias is built for teams managing high volumes of support tickets. You can always add Gorgias later as your support needs grow.
Gorgias has limited WooCommerce support compared to its deep Shopify integration. If you're on WooCommerce, LISA offers full native integration on both platforms with the same features and experience.
Gorgias is a full helpdesk platform with multi-channel support, team management, and deep order integrations. That's a lot of infrastructure. LISA is focused on one thing - converting shoppers into buyers - which means simpler pricing. Different tools, different cost structures.
Start with LISA's free plan - 125 conversations per month, no credit card required.
Get Started FreeFree plan available - no credit card required